IJMSTR is committed to ensuring fairness, transparency, and accountability in all aspects of its editorial and publication processes. The Journal recognises that authors and other stakeholders may, at times, wish to raise concerns or seek reconsideration of decisions. Accordingly, it provides a structured mechanism for handling complaints and appeals.

Authors who wish to appeal an editorial decision are required to submit a reasoned explanation, supported by relevant evidence. Appeals are considered carefully and independently, often involving consultation with additional reviewers or editorial board members where appropriate. The objective is to ensure that decisions are fair, consistent, and based on sound academic judgment.

Complaints relating to editorial conduct, ethical concerns, or procedural issues are addressed with seriousness and impartiality. The Journal endeavours to acknowledge such complaints promptly and to conduct a thorough review of the matter. While maintaining confidentiality where necessary, the Journal seeks to provide clear and reasoned responses.

The process is guided by principles of natural justice, ensuring that all parties have an opportunity to present their perspectives. At the same time, the Journal retains the authority to make final determinations in the interest of maintaining academic standards. 

Through this policy, IJMSTR reinforces its commitment to accountability and continuous improvement, recognising that a transparent approach to grievances is essential for building trust within the academic community.